Comments on: [UPDATE] – Snapfish (used to) SUCK! http://www.feedonme.com/2008/12/15/snapfish-sucks/ When you hunger for information. Mon, 28 Sep 2009 08:41:31 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Feed On Me » Snapfish Reclaims Itself, and delivers on their promise [Happy Customer] http://www.feedonme.com/2008/12/15/snapfish-sucks/comment-page-1/#comment-372 Feed On Me » Snapfish Reclaims Itself, and delivers on their promise [Happy Customer] Fri, 19 Dec 2008 20:22:17 +0000 http://www.feedonme.com/2008/12/15/snapfish-sucks/#comment-372 [...] you may have read the post a few days ago expressing my disappointment with Snapfish…well, behold….. the power of [...] [...] you may have read the post a few days ago expressing my disappointment with Snapfish…well, behold….. the power of [...]

]]> By: ottoimken http://www.feedonme.com/2008/12/15/snapfish-sucks/comment-page-1/#comment-371 ottoimken Wed, 17 Dec 2008 02:44:20 +0000 http://www.feedonme.com/2008/12/15/snapfish-sucks/#comment-371 Hello, My name is Otto Imken and I am the Worldwide Customer Support Manager at Snapfish. I read your blog and I wanted to say I'm very sorry for the poor quality product we sent you. It is completely unacceptable and I'd like to get it fixed for you ASAP. We stand behind our quality and we'll fix, replace, or refund anyone who gets a product that is less than perfect, perfect in your opinion. Can you please send me your order # or the e-mail address used to order the product so we can take a look at the problem and get a replacement sent out to you before Christmas? You can email me at otto.imken at hp.com and I'll get this fixed for you as soon as I can. Sorry for the trouble, otto Otto Imken otto.imken at hp.com Worldwide Customer Support Manager Snapfish by HP Hello,

My name is Otto Imken and I am the Worldwide Customer Support Manager at Snapfish. I read your blog and I wanted to say I’m very sorry for the poor quality product we sent you. It is completely unacceptable and I’d like to get it fixed for you ASAP. We stand behind our quality and we’ll fix, replace, or refund anyone who gets a product that is less than perfect, perfect in your opinion. Can you please send me your order # or the e-mail address used to order the product so we can take a look at the problem and get a replacement sent out to you before Christmas? You can email me at otto.imken at hp.com and I’ll get this fixed for you as soon as I can.

Sorry for the trouble, otto

Otto Imken
otto.imken at hp.com
Worldwide Customer Support Manager
Snapfish by HP

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