Feed On Me

Okay… you may have read the post a few days ago expressing my disappointment with Snapfish…well, behold….. the power of the internet….believe it or not, someone from Snapfish…err, HP… contacted me. They posted the following comment to my blog post…

Hello,
My name is Otto Imken and I am the Worldwide Customer Support Manager at Snapfish. I read your blog and I wanted to say I’m very sorry for the poor quality product we sent you. It is completely unacceptable and I’d like to get it fixed for you ASAP. We stand behind our quality and we’ll fix, replace, or refund anyone who gets a product that is less than perfect, perfect in your opinion. Can you please send me your order # or the e-mail address used to order the product so we can take a look at the problem and get a replacement sent out to you before Christmas? You can email me at otto.imken at hp.com and I’ll get this fixed for you as soon as I can.

Sorry for the trouble, otto

Otto Imken

otto.imken at hp.com

Worldwide Customer Support Manager

Snapfish by HP

I must say… I’m very impressed with the quality of customer service and, the timely manner in which this issue was resolved… Otto, and HP when above and beyond to make right on their mistake, and they did. I received my replacement book, and it looks great!

So… thanks again to Otto Imken, and to HP/Snapfish. My faith is again restored in this Photo Service site…